Uncommonly Good Customer Service
Your partner in Supplement Dispensary Management
It’s all about you, not us!
- Your branding is displayed on all patient-facing interaction – your dispensary, EZScripts, order confirmation emails, etc.
- Patients are always directed back to you for product or dosage questions.
- Your approval is required for product recommendations or substitutions.
- You are at the center of all we do to run your supplement dispensary!
If you remain uncertain, here are 13 additional reasons why we are not just different, we’re BETTER!
- We’re all about you and your patients! Think of us as your back office, a role we don’t take lightly!
- We cover all credit card fees and free shipping on qualifying orders
- Our dedicated team knows your name and understands your practice.
- We keep you in the loop on all things patient-related.
- Elevate the level of confidence you’ve fostered with your patients.
- Send recommendations by email called EZScripts — easy is in the name!
- Stickers on each bottle ensure your patients reorder from your dispensary.
- Patients appreciate the option of calling to order.
- Same-day shipping before 3pm
- 99.997% order accuracy
- Use/reuse sustainable materials
- We’ll help you find supplements
- We let you know if industry changes may affect you or your patients
Got 10 minutes? Get Started Today!
Good vs. UNCOMMONLY GOOD
Good |
|---|
| Meet expectations; proficient |
| Polite and professional |
| Scripted and timed |
| Efficient but bare minimum |
| Resolve errors and Issues |
| Apologize for mistakes |
| Look up and convey general solutions from a knowledge base |
| “Just doing my job…” |
Uncommonly Good |
|---|
| Exceed expectations - make them say “wow”! |
| Warm and relational |
| Address the need whatever it takes |
| Detail-oriented, proactive, “what more can I do” attitude |
| Escalate issues as needed’ permanently fix or mitigate and communicate thoroughly |
| Show empathy and care about what’s best for the customer |
| In-depth, first hand knowledge about the system,; effectively address specific situations |
| “You're the reason for my day!” |
| Customer will never go anywhere else! |
Helping Your Practice Grow
What we do:
- Offer a free one-on-one virtual orientation
- Help finding products, using features, and personalizing your dispensary
- Get info from a supplier or connect you to a rep
- Provide a flexible Auto Ship program
- Put stickers on bottles to direct patients back
- Carry your pre-existing private label
- Add new brands by request
What you get:
- Over 250 professional-grade brands
- FREE patient handout cards
- Fast support by phone, email, or chat
- Powerful self-service features with a full-service attitude
- Proactive notifications of unexpected patient situations
- More time for patients
- Peace of mind
DSS is extremely responsive to my requests for adding new products, help with refining my choices and my panel of supplements available (or NOT!) to my patients. I no longer keep track of the appreciative comments from my patients, as they are just too numerous. From my most tech-savvy to my least cognitively competent patients, everyone is happy with the service, pricing, and shipping promptness (and packaging) that are constant features. You folks provide the BEST customer service!”
We love everything about Doctors Supplement Store. They were one of the first online vendors for physicians going into the integrative healthcare space. We have been able to incorporate the supplements and ordering info seamlessly into our care plans to help expedite medical record documentation and provide a written care plan to the patient. DSS is a cornerstone for our practice. We appreciate their commitment to us since 2012 and for being attentive to our needs and supporting us with products we requested to be available on the site.”
I love that I can just email for help when I need something and you take care of it. You also take very good care of my patients who need a little extra help. They can always get a friendly human on the phone to support them.”
We believe personal service matters…
The member of our Provider Support team who answers your call is stationed at our corporate office, where we handle order processing and where our employees from all departments collaborate. This proximity enables us to efficiently address your concerns, as you will not be directed to an external call service. All departments operate within the same facility, which empowers us to provide Uncommonly Good Customer Service, including answering inquiries and fulfilling orders promptly.
Since inception, our mission has been to make recommending and selling supplements easy for health care providers and their patients. From that was born “Uncommonly Good Customer Service” – we remind ourselves daily that we serve busy providers who want a partner that cares as much about their patients and clients as they do. It’s not just a different approach to customer service, it’s better!
Uncommonly Good Customer Service impacts my work because it makes me slow down, think about the customer, and how the order will arrive to them. My team takes pride in our 99.997% order accuracy! We work hard to fulfill every order correctly.
Powerful features to support positive patient outcomes:
- Personalization options including specific control of brand and product selection
- Email recommendations to patients with EZScripts
- Streamline with EZProtocols and EZKits
- Popular and flexible Auto Ship program
- Display categorized Favorites on your home page
- Find the right product with our product compare feature and advanced searching and filtering
- International shipping
- Sales reporting
- Patient-specific and across-the-board discount options
- Multi-provider practice support