Our Testimonials
Celebrating Uncommonly Good Customer Service
Healthcare provider testimonials | Patient testimonials | Customer thermometer
“Any time I’ve worked directly with someone at DSS, I know they have heard my thoughts, questions, and requests. They always validate my work with my clients. I know that I have their support to provide quality products and the best education and information.
Their assortment of products is impressive! A couple of times I couldn’t find what I wanted, and within a day or two, they added the product to their catalog and it was available to order in my portal.
You won’t find a nicer, humbler and more compassionate group of people to work with.”
“I am so grateful that I discovered Doctors Supplement Store. I have worked with this team for several years and they continue to impress me with products and services that meet my needs. The convenience and confidence they provide makes my business run smoothly. Thank you DSS!”
“I have used DSS for several years and find it an easy, cost-effective way of helping provide an array of quality products to clients. The staff has always accommodated my needs. Shipping and handling of product is timely and efficient.”
“DSS has been a wonderful help to Sozo Holistic Health. Remote sessions are the new norm and DSS provides the bridge to get my clients the natural remedies they need. My online dispensary provides an additional stream of income for my business, which is a huge plus. I am so happy I found DSS!”
“LOVE DSS! My clients love DSS, too! Customer service is THE best. They offer the highest quality supplements and fast shipping. We couldn’t ask for a better company to work with!”
“The customer service that DSS offers exceeds expectations. They’ve helped me create accounts, navigate the website, find products, you name it. They ALWAYS get back to me promptly and go above & beyond to make sure I have what I need. Thanks DSS team!”
“DSS is spot on! I love them and even more importantly my patients love them! They promptly answer questions from me and my patients and if they don’t have the answer immediately – they get it to you the next day! And they carry the supplement brands I love. I have been using the DSS store for 5 years and have grown my business tremendously with their help. Would recommend them without hesitation!“
“DSS has been a great addition to my practice. I am able to send patients recommendations for supplements that they can order directly from DSS either ordering from the website or by calling one of their helpful customer service reps on the phone. I carry less inventory and am still able to serve my patients in a timely fashion. Finally, I am more than glad to support them because I know they are supporting an important part of the profession.”
“You’re a life saver for my practice! I love that I can just email for help when I need something and you take care of it. You also take very good care of my patients who need a little extra help. They can always get a friendly human on the phone to support them. I hope you never stop doing what you do!”
“It’s been a pleasure to work with Doctors Supplement Store! They provide quick and polite phone support to me and my patients — and they are eager to find solutions or answer any questions. Their correspondence is always prompt, warm and gracious. I can count on DSS to provide a positive attitude and ease of mind for my practice.”
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“It is difficult to compare you to any other company because you are in such a class all by yourself that comparisons become meaningless. You just seem to have a knack for doing everything right. Keep up the good work.”
“One of the BEST companies I’ve ever used. Each time I have a question I get the fullest care from customer support with clarity and professionalism. Enjoy the experience every time. Its apparent to me that you have invested in your employees!”
“Doctor’s Supplement Store is always very quick, accurate and efficient. Very helpful and strives for great customer service! Very Happy with their services.”
“Orders are always filled with a matter of minutes from the time I place my orders. Prescriptions are delivered on time, as promised.”
“I have been a customer for several years and everyone is so so helpful. When I have forgotten to add everything to my order and have to call back they are extremely helpful. Everyone is also very nice and pleasant always. I feel like I am talking to a friend when I call to order things. Thank you”
“I always have a great experience when ordering supplements. They are always shipped on time and, are the best in quality and price.”
“I’ve called on for assistance twice now. Each time I was greeted and helped by a friendly professional. My order was amended the way I wished it to be, and I received my supplements in a timely manner. I have great confidence in this company. Thank you!”
“Always prompt service and notifications. Friendly and knowledgeable Customer Reps no matter how often I call! Thanks very much, Joanne”
“I absolutely LOVE buying from DSS! I live close enough, that I can pick my supplements up, and the order is always fulfilled before I get there. There is always someone to greet me with a smile on their face and I’m out the door within 1 minute. I Highly recommend Doctor Supplement Store.”
“This was my first order and I was very pleased with how easy it was to get my product and I will be a regular customer.”
“It couldn’t have been simpler. I had been putting this off and buying from my doctor. This is going to save me so much money. And automatic refills will take the pressure off of remembering to go buy them at the doctor’s office. Thank you!!!”
“I have ordered from DSS both directly from the website and also via speaking to customer service. Both ways have proven effortless and faultless, although I must say I do prefer the personal touch when telephoning as your representatives are first class – informative and efficient, but above all so very delightful and charming to talk with. Thank you everyone!”
Our Customer Happiness Factor
Wow – check out how much patients like DSS! Our order confirmation emails prompt patients to rate their experience, and the happiness factor is the percent of responses that were either Gold (“top of the class”) or Green (“all systems go”). Below is a live feed from Customer Thermometer, the data provider for this feature, and we’re thrilled to proudly publicize the results!
