Voices From Our Community

In their own words—discover how providers, suppliers, and patients experience DSS.

Voices From Our Community

In their own words—discover how providers, suppliers, and patients experience DSS.

Discover authentic reviews and stories that highlight the DSS difference!

Uncommonly Good Provider Reviews

Our commitment to Uncommonly Good Customer Service is valued by providers.

Carla Copas
MSN, CNM, APRN
{ DSS is spot on! I love them and even more importantly my patients love them! They promptly answer questions from me and my patients and if they don’t have the answer immediately – they get it to you the next day! And they carry the supplement brands I love. I have been using the DSS store for 5... years and have grown my business tremendously with their help. Would recommend them without hesitation!Read MoreRead less
5
Melanie Dorion
AGNP
{ “You’re a life saver for my practice! I love that I can just email for help when I need something and you take care of it. You also take very good care of my patients who need a little extra help. They can always get a friendly human on the phone to support them. I hope you never stop... doing what you do!”Read MoreRead less
5
Deborah Gordon
MD
{ “DSS is extremely responsive to my requests for adding new products, help with refining my choices and my panel of supplements available (or NOT!) to my patients. I no longer keep track of the appreciative comments from my patients, as they are just too numerous. From my most tech-savvy... to my least cognitively competent patients, everyone is happy with the service, pricing, and shipping promptness (and packaging) that are constant features. You folks provide the BEST customer service!”Read MoreRead less
5
Randy Naidoo
MD, FAAP, ABIHM
{ “We love everything about Doctors Supplement Store. They were one of the first online vendors for physicians going into the integrative healthcare space. We have been able to incorporate the supplements and ordering info seamlessly into our care plans to help expedite medical record... documentation and provide a written care plan to the patient.”Read MoreRead less
5
Christine Yerby
NMD
{ “It’s been a pleasure to work with Doctors Supplement Store! They provide quick and polite phone support to me and my patients — and they are eager to find solutions or answer any questions. Their correspondence is always prompt, warm and gracious. I can count on DSS to provide a positive... attitude and ease of mind for my practice.”Read MoreRead less
5
Lynn DeBuhr Johnson
FNC
{ “You won’t find a nicer, humbler and more compassionate group of people to work with. Any time I’ve worked directly with someone at DSS, I know they have heard my thoughts, questions, and requests. They always validate my work with my clients. I know that I have their support to provide quality...Read MoreRead less
5
Justine Altman
FDN-P
{

“The customer service that DSS offers exceeds expectations. They’ve helped me create accounts, navigate the website, find products, you name it. They ALWAYS get back to me promptly and go above & beyond to make sure I have what I need. Thanks DSS team!”

5
Funtional Medicine Consortium
{

“I am so grateful that I discovered Doctors Supplement Store. I have worked with this team for several years and they continue to impress me with products and services that meet my needs. The convenience and confidence they provide makes my business run smoothly. Thank you DSS!”

5
mystery person
Mishon Jones
DHSc, LDN
{ “I just wanted to take a moment to thank you for all of your help in getting my Doctors Supplement Store account set up. I really appreciate how smoothly everything has gone. I truly appreciate the thoughtful follow-up and attention to detail. From helping me get started to the onboarding... materials and your responsiveness throughout the process, you’ve provided outstanding customer service. It has made a wonderful first impression! Thank you for all of your assistance. I look forward to working with Doctors Supplement Store.”Read MoreRead less
5

Trusted Voices From the Field

Listen as integrative and functional medicine providers share their experience with our platform, support, and service.

Hear from our Suppliers

Building Brands Together: Supplier Success Stories

Patients love us, too!

{

“Today I had the pleasure of placing an order with your fantastically kind and oh-so-thorough agent, Tracy. It was a beautiful moment, to be treated with calm kindness and from a professional!!! Good job, Tracy!”

5
Mary Jane
Patient
{

“I spoke with Sam, and she was so pleasant and helpful. She noticed a discount and applied it to my order. Then she detailed the items not in stock but they’ll be shipped as soon as you all get more stock. Please give Sam kudos – she deserves it! Keep doing the great job that you all do!”

5
Jacinta
Patient
{

“Jason was very helpful today and even looked ahead to be sure that future orders would be handled properly. Excellent customer service… Thank you”

5
Karen
Patient
{

“Everyone I speak with is so knowledgeable and goes out of their way to accommodate any special requests. They will get my pickup order ready within 10 minutes. Everyone is always so kind and nice. Thank you.”

5
Anonymous
Patient
{

“Had a problem with my order but they took care of it as soon as I notified them. Thank you for being so helpful.”

5
Shirley
Patient
{

“Always on time with auto shipments. Always so pleasant on the phone. You speak to an actual person! Everything is packaged so safely and well; there’s never a breakage. Always comes with a printed receipt. Best on all aspects. Highly recommend.”

5
Anonymous
Patient
{

“A professional, easy-to-understand website. A great selection of high quality supplements. The provision of a free, turn-key, online store portal. An easy and fast-to-read and understand ‘terms of service’. All summed up with prompt and courteous customer service.”

5
Robert
Patient
{

“You have such fantastic customer service – you always ship quickly and your customer service reps are always courteous and helpful! They are so sincere in their desire to help with any issues and especially in helping you find the right product. So gratefully appreciate you all!!!”

5
Bev
Patient
{

“I have ordered from DSS both directly from the website and also via speaking to customer service. Both ways have proven effortless and faultless, although I must say I do prefer the personal touch when telephoning as your representatives are first class – informative and efficient, but above all so very delightful and charming to talk with. Thank you everyone!”

5
Gail
Patient
{

“It couldn’t have been simpler. I had been putting this off and buying from my doctor. This is going to save me so much money. And automatic refills will take the pressure off of remembering to go buy them at the doctor’s office. Thank you!!!”

5
Dora
Patient
{

“This was my first order and I was very pleased with how easy it was to get my product and I will be a regular customer.”

5
Linda
Patient
{

“I absolutely LOVE buying from DSS! I live close enough, that I can pick my supplements up, and the order is always fulfilled before I get there. There is always someone to greet me with a smile on their face and I’m out the door within 1 minute. I Highly recommend Doctor Supplement Store.”

5
Alexis
Patient
{

“Always prompt service and notifications. Friendly and knowledgeable Customer Reps no matter how often I call! Thanks very much, Joanne”

5
Joanee
Patient
{

“I’ve called on for assistance twice now. Each time I was greeted and helped by a friendly professional. My order was amended the way I wished it to be, and I received my supplements in a timely manner. I have great confidence in this company. Thank you!”

5
Karla
Patient
{

“I always have a great experience when ordering supplements. They are always shipped on time and are the best in quality and price.”

5
Cassandra
Patient
{

“I have been a customer for several years and everyone is so helpful. When I forget to add something and have to call back, they are extremely helpful. Everyone is also very pleasant. I feel like I am talking to a friend when I call to order. Thank you.”

5
Penny
Patient
{

“Orders are always filled within a matter of minutes from the time I place my orders. Prescriptions are delivered on time, as promised.”

5
Donna
Patient
{

“Doctor’s Supplement Store is always very quick, accurate and efficient. Very helpful and strives for great customer service! Very happy with their services.”

5
Jennifer
Patient

These Facebook reviews highlight the service and support our community values most.

  • positive review  We deeply value our partnership with Doctors Supplement Store. Their team consistently delivers uncommonly good customer service...responsive, thoughtful, and always solution-oriented. From seamless order processing to exceptional practitioner support, DSS stands... read more

    Energetix Corporation Avatar Energetix Corporation
    June 26, 2025

    positive review  Great dispensary, carry’s a wide variety of brands, very helpful customer service and support team. Quick turn around time with shipping and delivery of products. I use and recommend DSS... read more

    Mandy Sparks Avatar Mandy Sparks
    July 3, 2022

    positive review  Excellent company to buy supplements from and top notch customer service!

    Angie Bourque Avatar Angie Bourque
    June 30, 2022

    positive review  Great resource for providers and high quality products for customers.

    Lauren Busch Avatar Lauren Busch
    June 24, 2022

    positive review  They are very helpful and have excellent customer care. Service beyond just a duty but with true concern.

    Shawna Rocknich Avatar Shawna Rocknich
    June 22, 2022

    positive review  I absolutely love DSS, their products and their customer service. They have been such an amazing resource for myself as well as my patients. I am so thankful to have... read more

    Lauren Hanson Avatar Lauren Hanson
    June 22, 2022
  • positive review  I use this site all the time to recommend supplements to my clients!!!

    Betsy Opyt Avatar Betsy Opyt
    June 22, 2022

    positive review  DSS has an extensive selection of top-shelf products and always provides me w excellent service for my clients and myself. Yeah!

    Sonja Gregory Avatar Sonja Gregory
    June 22, 2022

    positive review  DSS is my go-to dispensary for my clients hands down. Their customer service, thoughtfulness, attention, and selection sold me from Day One. I love how open-minded they are with always... read more

    Alexandra Kusturiss Avatar Alexandra Kusturiss
    June 21, 2022

    positive review  The DSS is my favorite dispensary of high quality supplements! I have worked with many because I needed to send my clients to multiple ones to find what I wanted... read more

    Laura Hobbs Avatar Laura Hobbs
    June 21, 2022

    positive review  Their customer services is beyond great!

    Justine Altman Avatar Justine Altman
    June 21, 2022

    positive review  DSS is consistently reliable. They carry unique professional products that you often can't find offered elsewhere at other professional supplement dispensaries. Clients tell me that products are seldom out of... read more

    David Rostollan Avatar David Rostollan
    June 21, 2022
  • positive review  Awesome Customer Service! I will never buy supplements from anywhere else.

    Jeremy Wideman Avatar Jeremy Wideman
    June 21, 2022

    positive review  DSS has incredible provider & customer service/support! Orders are shipped so quick and come packaged perfectly. I love having a nurse dispensary with them; their excellence is a great reflection... read more

    Teresa Goodlett Avatar Teresa Goodlett
    June 21, 2022

    positive review  Great customer service. Almost all my patients order from here.

    Stacie Han Avatar Stacie Han
    June 21, 2022

    positive review  Great people, great customer service. Check them out!

    Noah Lebowitz Avatar Noah Lebowitz
    March 12, 2019

    positive review  DSS is consistently reliable. They carry unique professional products that you often can't find offered elsewhere at other professional supplement dispensaries. Clients tell me that products are seldom out of... read more

    David Rostollan Avatar David Rostollan
    June 21, 2022

    positive review  Awesome Customer Service! I will never buy supplements from anywhere else.

    Jeremy Wideman Avatar Jeremy Wideman
    June 21, 2022
  • positive review  DSS has incredible provider & customer service/support! Orders are shipped so quick and come packaged perfectly. I love having a nurse dispensary with them; their excellence is a great reflection... read more

    Teresa Goodlett Avatar Teresa Goodlett
    June 21, 2022

    positive review  Great customer service. Almost all my patients order from here.

    Stacie Han Avatar Stacie Han
    June 21, 2022

    positive review  Great people, great customer service. Check them out!

    Noah Lebowitz Avatar Noah Lebowitz
    March 12, 2019

    positive review  DSS is consistently reliable. They carry unique professional products that you often can't find offered elsewhere at other professional supplement dispensaries. Clients tell me that products are seldom out of... read more

    David Rostollan Avatar David Rostollan
    June 21, 2022

    positive review  Awesome Customer Service! I will never buy supplements from anywhere else.

    Jeremy Wideman Avatar Jeremy Wideman
    June 21, 2022

Want your patients to experience this kind of care? Find out how to create your personalized dispensary.

OUR CUSTOMER HAPPINESS FACTOR

Wow – check out how much patients like DSS! Our order confirmation emails prompt patients to rate their experience, and the happiness factor is the percent of responses that were either Gold (“top of the class”) or Green (“all systems go”). Below is a live feed from Customer Thermometer, the data provider for this feature. We’re also proud to consistently earn 5-star ratings on Google Reviews—proof that patients appreciate our service across the board. We’re thrilled to publicly share these results!