Doctors Supplement Store Frequently Asked Questions (FAQs)

Doctors Supplement Store sets up and manages a fully customized online supplement dispensary for licensed healthcare providers. You can easily recommend professional-grade supplements to patients—without holding inventory, managing shipping, or handling support.
Our services include:

• Full dispensary setup at no cost
• Direct-to-patient shipping
• EZScripts (electronic supplement scripts)
• Auto Ship program to improve patient adherence and retention
• Ongoing provider support

We handle the logistics—so you can focus on care.

We call it Uncommonly Good Customer Service for a reason. Our U.S.-based Customer Support and Provider Support teams are available by phone, email, and live chat—no chatbots, no outsourced call centers.

We get to know your practice, your patients, and your preferences. Whether you’re updating settings or your patient needs order help, we act as your virtual back office—professional, prompt, and personal.

Your online dispensary will feature your practice’s name and logo—not ours.

From patient-facing pages and EZScripts to order confirmation emails, every touchpoint reinforces your brand and patient relationship.

We offer a wide selection of clinically trusted, professional-grade brands, including:

• Designs for Health
• Metagenics
• Standard Process
• Xymogen
• Biocidin
• Pure Encapsulations
• …and many more.

All products are sourced directly from manufacturers—no third-party sellers—ensuring authenticity and quality.

DSS is exclusively for licensed healthcare providers.

Currently, DSS does not integrate directly with EHR/EMR systems. However, we are actively evaluating future integration opportunities.

In the meantime, many providers use our platform alongside their existing workflow with success.

Orders placed Monday through Friday before 3:30 PM Central Time ship the same day (for in-stock items).
We offer:

• UPS Ground and UPS 2-Day shipping
• FREE shipping on U.S. orders over $75
• International shipping options available
• 99.992% order accuracy

There’s no cost to get started.

We offer:

• Free setup
• No monthly fees or hidden charges
• No order minimums

Our team handles the setup and provides hands-on support to get your dispensary up and running quickly.

Yes. Your patients can call our live Customer Support team for help with ordering, shipping questions, or tracking—at no cost to you.

This ensures a great patient experience without adding to your workload.

At this time, we do not offer traditional wholesale pricing. Instead, DSS shares gross profit equally with healthcare providers.

Here’s how it works:

• We subtract the wholesale cost from the retail price to calculate gross profit
• You earn profit with no inventory costs, payment processing fees, or shipping responsibilities

Currently, DSS does not integrate directly with EHR/EMR systems. However, we are actively evaluating future integration opportunities.

In the meantime, many providers use our platform alongside their existing workflow with success.

These are tools that make supplement recommendations easier for providers:

• EZScripts: Send product recommendations via email directly to patients
• EZKits: Create curated supplement bundles for common protocols or conditions
• EZProtocols: Save and reuse treatment plans for common use cases

These features help save time, improve consistency, and boost patient compliance.

It’s easy—and free. Visit www.doctorssupplementstore.com, or contact us:

📞 877-846-7122 (Option 2)

✉️ support@DSSOrders.com

We’ll set up your account, help you customize your dispensary, and walk you through everything you need to get started.